Terms & Conditions

Our Terms and Conditions of Business with Customers


Definitions:  You/Your is the Customer. We/Us/Our is Terry Thorpe T/a D G East

We are authorised and regulated by the Financial Conduct Authority for consumer credit activities and insurance distribution. Our Firm Reference Number is 668161. You can check this on the FCA Register by visiting fca.org.uk or by contacting the FCA direct on 0300 500 8082


We are an independent vehicle finance broker and We operate with a panel of carefully selected funders. We may receive commission and/or other benefits from the finance provider if you enter in to an agreement with them


You are entering in to a contract for the supply of goods and services which are governed by the Consumer Contracts Regulations. The supply of services relates to acting as Your agent in the brokering of consumer credit activities and the introduction of You to the finance company for the supply credit and by acting on Your behalf in the sourcing of the vehicle detailed in the quotation which will be subject of the finance agreement. You are instructing Us to act as your agent to introduce You to the finance company for the supply credit and by acting on your behalf in the sourcing of the vehicle detailed above.
 

In order to give You the best price We occasionally source vehicles which are pre-registered and have delivery mileage only. In these instances, a vehicle may require an MOT certificate which will be at Your cost prior to return to the funder.
 

We will charge an administration fee as detailed in the Information Notice and Initial Disclosure Document which is payable by

You by bank transfer within 7 days of issuance or before delivery of the vehicle whichever is soonest


You may have the right to cancel the supply of Our service within 14 days of signing this contract. You must notify Us of cancellation in writing by post or by email. If You cancel after that period, then You shall be liable to pay a cancellation fee as detailed in the Information Notice and Initial Disclosure Document which We have provided You with. An invoice in respect of the cancellation fee will be issued and must be paid by bank transfer within 7 days


You agree to pay late payment interest and/or debt collection costs in the event that You fail to pay any invoice issued by Us within the time prescribed in point 4 and point 5


The finance agreement and the supply of the vehicle is a separate contract between You and the finance provider. You may have the right to cancel the provision of finance by the finance company and details of this will be supplied directly to You by them.
 

If We advise You of any material changes such as limited availability to offers by a manufacturer, motor dealer or finance company, You will have the right to cancel Your order without incurring a cancellation charge.


We will provide You will an anticipated delivery date which is based on information that We receive from Our supplier. Whilst We endeavour to ensure that anticipated delivery dates are as accurate as possible, delivery dates are subject to change by the manufacturer and on occasions delays do occur due to production or transportation issues. We will keep You informed of any known changes to allow you to make any necessary arrangements as a consequence of a delivery delay. We will not accept any responsibility for losses or inconvenience to You caused by the delay of a vehicle


The vehicle will be driven to Your specified delivery address on the UK mainland by a delivery driver and will therefore arrive with delivery mileage. If You require delivery by trailer or transporter, please let Us know and We will advise you of the additional cost.


We have no control over increases in manufacturer pricing, model year specification changes, changes to the rate of vat and/or road fund licence, increases in interest rates, reductions in the finance company’s residual value which may affect and increase the rental quoted.  We will advise You of any of these instances as soon as possible but We will not accept any responsibility for losses or inconvenience caused to You


We have control over a finance company’s decision to rescind an approval for finance or request further information from You. We will advise You of any of these instances as soon as possible but We will not accept any responsibility for losses or inconvenience caused to You
 

Errors and Omissions Excepted


Implementation of Our Terms and Conditions


These terms and conditions shall be deemed effective as of 1st January 2021.